Terms & Conditions
Last updated: September 2026
1. General
AgroMarketplace (agromarketplace.eu) is an online marketplace connecting Greek agricultural producers with customers, retail and wholesale. By using this site you accept these Terms & Conditions. Contact: via the Contact page · marketnow@marketnow.gr.
2. Delivery Methods & Shipping Cost
Orders are shipped using an available method chosen by the customer at checkout:
- BOX NOW — delivery to an available locker selected by the buyer. Locker availability and the final charge are shown before payment when the service is active.
- Seller’s own courier agreement — the seller may use their own commercial courier agreement, declaring the carrier and shipping charge. The charge is shown before payment, paid by the buyer, and tracking is added after dispatch.
- Freight for heavy or bulky products — each seller sets a fixed charge for transport from their premises to the freight agency. It is charged once per seller shipment, shown before payment, and credited to the seller without product commission.
BOX NOW timing is shown when an active locker is selected. For freight, the seller confirms delivery to the agency, while onward timing is set by the carrier selected by the buyer.
3. Payment Methods
Payments are made online by credit or debit card through Stripe's secure checkout. AgroMarketplace does not store card details. The seller's amount is released according to the order completion and delivery flow and these terms.
3A. Seller Fees
Standard product listings are free. Each completed sale is subject to an 8% platform fee with applicable VAT included within the 8%, plus 2% payment processing fee with a minimum charge of €0.90 per transaction. See examples on Fees & Payouts.
3B. Marketplace Role & Seller Responsibility
AgroMarketplace operates as an online intermediary marketplace and is not the manufacturer, producer, importer or owner of products offered by third-party sellers. Each seller is solely responsible for the legality, safety, quality, authenticity, accurate description, labelling, packaging and regulatory compliance of every product they list or sell, whether food or any other type of product, as well as for issuing any legally required sales documents. The platform may review, hide or remove listings and suspend accounts where a potential breach is identified.
4. Returns & Order Cancellation Policy
4.1 Prohibition of fresh and perishable products
Listing, selling or shipping fresh or perishable products through AgroMarketplace is strictly prohibited.
- This includes fresh fruit and vegetables, chilled dairy, meat, fish, frozen goods, and any product requiring a cold chain or liable to deteriorate rapidly.
- Only packaged or processed shelf-stable products in suitable sealed packaging, safe at ambient temperature and belonging to an approved category, are permitted.
- Sellers must expressly confirm compliance for every listing. The platform may remove a listing, cancel an order or suspend an account following a breach.
4.2 Non-perishable / packaged products
For long-shelf-life, sealed products (e.g. olive oil, honey, wine, pasta, legumes), the standard 14-calendar-day right of withdrawal from delivery applies, with no reason required, provided the product is unopened and unused. Return shipping costs are borne by the customer, unless the product is defective or incorrect. Refunds are issued within 14 days of receiving the returned product.
4.3 How to request a return or cancellation
Email marketnow@marketnow.gr with your order code (available on the "My Orders" page) and the reason for your request. You will receive a response within 2 business days.
5. Contact Details
AgroMarketplace — Email: marketnow@marketnow.gr. Full company registration details available upon request.